Support - Revision history

Nickel at 23:31, 13 August 2025

2025-08-13T23:31:35Z

Nickel at 23:29, 13 August 2025

2025-08-13T23:29:23Z

Daroth at 12:53, 4 April 2024

2024-04-04T12:53:56Z

Daroth at 12:30, 4 April 2024

2024-04-04T12:30:57Z

Daroth at 12:30, 4 April 2024

2024-04-04T12:30:31Z

Daroth: Created page with "{{DISPLAYTITLE:{{FULLPAGENAME}}}} Main Page == Support =="

2024-04-04T12:02:31Z

Created page with "{{DISPLAYTITLE:<span style="position: absolute; clip: rect(1px 1px 1px 1px); clip: rect(1px, 1px, 1px, 1px);">{{FULLPAGENAME}}</span>}} Main Page == Support =="

New page

{{DISPLAYTITLE:<span style="position: absolute; clip: rect(1px 1px 1px 1px); clip: rect(1px, 1px, 1px, 1px);">{{FULLPAGENAME}}</span>}}
[[Main Page]]

== Support ==

← Older revision		Revision as of 23:31, 13 August 2025
Line 38:		Line 38:

	[https://docs.google.com/document/d/1VbvrXrPLjvEccSMLYSgEPtU_LbirwwddFF1LCX9ZgwQ/edit?tab=t.0 Linux Installation Instructions (Lutris)] - Contributed by Leos		[https://docs.google.com/document/d/1VbvrXrPLjvEccSMLYSgEPtU_LbirwwddFF1LCX9ZgwQ/edit?tab=t.0 Linux Installation Instructions (Lutris)] - Contributed by Leos
		+
		+	<div class="mw-customtoggle-regisjsonraw"
		+	style="margin:12px auto 6px; width:fit-content; padding:8px 12px; background:#2a2a2a; color:#fff; font-weight:bold; border-radius:6px; cursor:pointer;">
		+	▶ Show JSON Installer Script
		+	</div>
		+
		+	<div id="regisjsonraw" class="mw-collapsible mw-collapsed" style="margin:0 auto; max-width:100ch;">
		+	<pre style="background:#1e1e1e; color:#ddd; font-size:90%; border:1px solid #444; border-radius:6px; padding:10px; white-space:pre-wrap; overflow-wrap:anywhere;"><nowiki>{
		+	"game_slug": "ultima-online-regisfall",
		+	"version": "Regisfall installer",
		+	"description": "Installs the official client in a 64-bit WINEPREFIX, along with required dependencies.",
		+	"notes": "The .NET installation will take a long time, and will require clicking through the installer. It may appear to hang at some point, but this is normal.",
		+	"name": "Ultima Online Regisfall",
		+	"year": 2025,
		+	"steamid": null,
		+	"gogslug": "",
		+	"humblestoreid": "",
		+	"runner": "wine",
		+	"slug": "ultima-online-regisfall-official-installer",
		+	"installer_slug": "ultima-online-regisfall-official-installer",
		+	"script": {
		+	"files": [
		+	{
		+	"dotnet": {
		+	"filename": "windowsdesktop-runtime-5.0.7-win-x64.exe",
		+	"url": "https://download.visualstudio.microsoft.com/download/pr/2b83d30e-5c86-4d37-a1a6-582e22ac07b2/c7b1b7e21761bbfb7b9951f5b258806e/windowsdesktop-runtime-5.0.7-win-x64.exe"
		+	}
		+	},
		+	{
		+	"setup": {
		+	"filename": "Regisfall.exe",
		+	"url": "http://regisfall.ddns.net:2595/download"
		+	}
		+	}
		+	],
		+	"game": {
		+	"exe": "$GAMEDIR/drive_c/Program Files (x86)/Regisfall/Regisfall.exe",
		+	"prefix": "$GAMEDIR"
		+	},
		+	"installer": [
		+	{ "task": { "arch": "win64", "description": "Creating 64bit Wine prefix.", "name": "create_prefix", "prefix": "$GAMEDIR" } },
		+	{ "task": { "app": "corefonts dotnet472 d3dcompiler_47 dotnet48 vcrun2019", "description": "Installing needed dependencies, including .NET.", "name": "winetricks", "prefix": "$GAMEDIR" } },
		+	{ "task": { "description": "Install windowsdesktop-runtime-5.0.7", "executable": "dotnet", "name": "wineexec", "prefix": "$GAMEDIR" } },
		+	{ "task": { "description": "Running Regisfall Installer/Patcher. Please do not run the game until this installer finishes installing.", "executable": "setup", "name": "wineexec", "prefix": "$GAMEDIR" } },
		+	{ "write_json": { "data": { "force_driver": 1 }, "file": "$GAMEDIR/drive_c/Program Files (x86)/Regisfall/ClassicUO/settings.json" } }
		+	],
		+	"wine": { "dxvk": false }
		+	}
		+	}</nowiki></pre>
		+	</div>

← Older revision		Revision as of 23:29, 13 August 2025
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	2. The first staff member to view your ticket will action it as soon as they are able.		2. The first staff member to view your ticket will action it as soon as they are able.
		+
		+	== Reporting Issues via Discord ==
		+
		+	* Please use appropriate forum channels to support bugs.
		+
		+	* NOTE: Exploits of a particularly problematic nature should be reported via the Support Bot so as not to promote exploitability while staff is working to resolve issues.
		+
		+	=== Bug 'Bounties' ===
		+
		+	There are no rewards, payouts, or special privileges for reporting bugs.
		+
		+	Attempting to bargain, negotiate, or demand compensation — gold, items, recognition, or otherwise — for a bug report will result in an immediate ban.
		+
		+	We appreciate players who help us improve the shard. Do it because it makes the world better, not because you're looking for a reward.
		+
		+	== Linux Installation Support ==
		+
		+	[https://docs.google.com/document/d/1VbvrXrPLjvEccSMLYSgEPtU_LbirwwddFF1LCX9ZgwQ/edit?tab=t.0 Linux Installation Instructions (Lutris)] - Contributed by Leos

@@ Line 15: / Line 15: @@
 ===How to use the SupportBot===
-. Send the SupportBot a private message explaining your issue, this will relay your message to all staff members in the form of a support ticket.
+. Send the SupportBot a direct message explaining your issue, this will relay your message to all staff members in the form of a support ticket.
 * If this is your first time messaging the SupportBot, your message will not be received. You will be prompted to allow the SupportBot access to view your username and avatar(so staff can see who is sending the ticket). After you grant access, any following messages will be received by staff.
 . The first staff member to view your ticket will action it as soon as they are able.

@@ Line 15: / Line 15: @@
 ===How to use the SupportBot===
-* Send the SupportBot a private message explaining your issue, this will relay your message to all staff members in the form of a support ticket.
+. Send the SupportBot a private message explaining your issue, this will relay your message to all staff members in the form of a support ticket.
 * If this is your first time messaging the SupportBot, your message will not be received. You will be prompted to allow the SupportBot access to view your username and avatar(so staff can see who is sending the ticket). After you grant access, any following messages will be received by staff.
-* The first staff member to view your ticket will action it as soon as they are able.
+. The first staff member to view your ticket will action it as soon as they are able.

← Older revision		Revision as of 12:30, 4 April 2024
Line 3:		Line 3:


−	== Support ==	+	==In-game Support==
		+
		+	Requests for in-game support are handled through Discord using the SupportBot. Regisfall staff do not action any requests sent via direct messages. Support requests are for in-game issues that '''require staff help''', such as:
		+
		+	* To redeem rewards for a donation
		+
		+	* Stuck or bugged character
		+
		+	* Help with house zoning issues
		+
		+	===How to use the SupportBot===
		+
		+	* Send the SupportBot a private message explaining your issue, this will relay your message to all staff members in the form of a support ticket.
		+
		+	* If this is your first time messaging the SupportBot, your message will not be received. You will be prompted to allow the SupportBot access to view your username and avatar(so staff can see who is sending the ticket). After you grant access, any following messages will be received by staff.
		+
		+	* The first staff member to view your ticket will action it as soon as they are able.